Delvymart Shipping Policy
Effective Date: 09-01-2026
Last Updated: 09-01-2026
This Shipping Policy (“Policy”) explains how shipping, handling, delivery timelines, costs, and related matters are managed by Delvymart (“Delvymart,” “we,” “us,” or “our”). This Policy applies to all orders placed through our website https://delvymart.com and forms part of our Terms of Use.
By placing an order with Delvymart, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
- About Delvymart and Our Shipping Model
Delvymart operates as an online dropshipping and e-commerce platform. This means that products available on our website are sourced from third-party suppliers and manufacturers and shipped directly to customers from supplier warehouses or fulfillment centers. As a result:
- Products may ship from different locations
- Multiple items in one order may arrive in separate packages
- Delivery times may vary by product, supplier, and destination
- Shipping Destinations
Delvymart currently ships to Canada and may offer international shipping to select destinations depending on product availability, supplier restrictions, and applicable laws.
Shipping availability for each product is displayed at checkout. Delvymart reserves the right to restrict or cancel shipments to certain regions due to legal, logistical, or operational limitations.
- Order Processing Time
3.1 Processing Timeline
Order processing begins once payment is successfully completed and verified. Standard processing time is typically:
- 1–5 business days, excluding weekends and public holidays
Processing includes:
- Order verification
- Quality checks (where applicable)
- Packaging and dispatch coordination with suppliers
3.2 Order Confirmation
Once your order is placed, you will receive an order confirmation email. A shipping confirmation email, including tracking details (where available), will be sent once the order has been dispatched.
- Shipping Methods and Carriers
Delvymart partners with third-party logistics providers, courier services, postal services, and fulfillment partners. Shipping methods may include standard, expedited, or economy shipping, depending on availability.
We do not guarantee the use of any specific carrier. Carrier selection is determined by supplier logistics, destination, and cost efficiency.
- Estimated Delivery Timeframes
Delivery timelines are estimates only and may vary based on several factors, including supplier location, customs clearance, carrier delays, and destination.
Typical delivery estimates are:
- Canada:7–25 business days
- International (where available):10–35 business days
Please note:
- Delivery times are not guaranteed
- Delays may occur during peak seasons, holidays, or due to external factors
- Shipping Costs
6.1 Shipping Fees
Shipping costs are calculated at checkout based on:
- Product weight and size
- Destination
- Shipping method selected
Shipping fees, if applicable, are displayed clearly before payment is completed.
6.2 Non-Refundable Shipping Fees
Unless otherwise required by law:
- Shipping fees are non-refundable
- If an order is returned, the portion of shipping costs applicable to returned items will not be refunded
- Taxes, Duties, and Customs
All prices on delvymart.com are displayed in Canadian Dollars (CAD) unless otherwise stated and do not include:
- Goods and Services Tax (GST)
- Provincial Sales Tax (PST)
- Harmonized Sales Tax (HST)
- Customs duties, import taxes, or brokerage fees
7.1 Customer Responsibility
Customers are solely responsible for:
- Any applicable customs duties
- Import taxes or fees
- Clearance charges imposed by local authorities
Delvymart is not responsible for delays or additional costs resulting from customs inspections or regulations.
- Split Shipments
Because Delvymart works with multiple suppliers, your order may be shipped in multiple packages and arrive at different times. There is no additional charge for split shipments unless expressly stated.
- Tracking Information
Where available, tracking information will be provided via email once the order has shipped. Please allow 24–72 hours for tracking details to become active.
Tracking availability may vary depending on the shipping carrier and destination.
- Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Delvymart is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Orders delivered to incorrect addresses provided by the customer
- Returned packages due to address errors
If an order is returned due to incorrect address information, additional shipping charges may apply.
- Failed Deliveries and Returned Shipments
11.1 Undeliverable Packages
If a package is returned to the supplier due to:
- Incorrect address
- Failure to collect
- Refusal of delivery
Delvymart may, at its discretion:
- Reship the item (additional fees may apply), or
- Issue a partial refund excluding shipping costs
11.2 Returned Items
Returned items must comply with Delvymart’s Returns Policy. Shipping fees associated with returned items are non-refundable unless required by law.
- Lost, Stolen, or Delayed Shipments
12.1 Lost Shipments
If a shipment is confirmed as lost in transit:
- Delvymart will work with the supplier and carrier to investigate
- Resolution may include replacement or refund, subject to verification
12.2 Stolen Packages
Delvymart is not responsible for stolen packages once marked as delivered by the carrier. Customers are encouraged to use secure delivery locations.
- Shipping Delays
Delvymart is not liable for shipping delays caused by:
- Carrier disruptions
- Weather conditions
- Customs processing
- Labor strikes
- Government actions
- Global events or force majeure
Estimated delivery times are provided for reference only.
- Order Modifications and Cancellations
Once an order has been processed or shipped:
- Address changes may not be possible
- Cancellations may not be accepted
Customers should contact Delvymart immediately if changes are required, but we cannot guarantee modifications once processing begins.
- Special Shipping Restrictions
Certain products may:
- Be restricted in specific regions
- Require special handling
- Be subject to additional regulations
Delvymart reserves the right to cancel orders for restricted items and issue a refund where applicable.
- Force Majeure
Delvymart shall not be held responsible for shipping failures or delays due to events beyond reasonable control, including but not limited to natural disasters, pandemics, governmental actions, or transportation disruptions.
- Changes to This Shipping Policy
Delvymart reserves the right to modify this Shipping Policy at any time. Changes will be posted on delvymart.com and take effect immediately upon posting.
Continued use of the Site constitutes acceptance of the revised Policy.
- Contact Information
For shipping-related questions or concerns, please contact:
Delvymart
Business Address: 15 Midnightsun trail Brampton, L6R3K7
Phone Number: +1 (647) 865-5377
WhatsApp Number: +1 (647) 865-5377
Fax Number: XXXX
Email Address: info@delvymart.com