Who we are

Our website address is: https://delvymart.com

Effective Date: 09-01-2026
Last Updated: 09-01-2026

Delvymart (“Delvymart,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, accessibility, and security of personal information entrusted to us. This Privacy Policy explains in detail how Delvymart collects, uses, discloses, stores, transfers, and safeguards personal information when you interact with our website https://delvymart.com, place orders, request services, communicate with us, or otherwise engage with our business.

This Privacy Policy has been developed in accordance with applicable privacy laws, including but not limited to:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)(Canada)
  • General Data Protection Regulation (GDPR)(EU/EEA)
  • California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

 

1. Accountability and Organizational Responsibility

Delvymart is responsible for all personal information under its custody or control, including personal information transferred to third parties for processing, fulfillment, analytics, payment, security, or other business purposes.

Business Name: Delvymart

Business Model: Dropshipping & E-Commerce

Website: https://delvymart.com

Business Address: 15 Midnightsun trail Brampton, L6R3K7

Primary Jurisdiction: Canada

Phone Number: +1 (647) 865-5377

WhatsApp Number: +1 (647) 865-5377

Email Address: info@delvymart.com

Fax Number: 

Delvymart has implemented internal privacy governance policies, procedures, technical safeguards, and training programs to ensure ongoing compliance with privacy legislation.

 

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website and digital platforms
  • Online orders and transactions
  • Customer support communications
  • Marketing and promotional activities
  • Returns, refunds, and exchanges
  • Accessibility support interactions
  • Automated fraud prevention systems
  • Cookies, pixels, and similar technologies

This Policy applies to customers, website visitors, suppliers, service providers, and any individual whose personal information we process.

3. What Is Personal Information?

“Personal Information” (or “Personal Data”) means any information that identifies or can reasonably be linked to an identifiable individual. This includes, but is not limited to:

  • Name, address, email, phone number
  • Payment and transaction information
  • Device identifiers and IP addresses
  • Purchase history and preferences
  • Communications and customer service records

Personal information does not include anonymized or aggregated information that cannot be associated with an individual.

4. Categories of Personal Information We Collect

Depending on how you interact with Delvymart, we may collect the following categories of personal information.

4.1 Information You Provide Directly

  • Full name
  • Shipping and billing address
  • Email address
  • Telephone and WhatsApp number
  • Order details and communications
  • Customer support inquiries
  • Return and refund requests

4.2 Account and Authentication Information

  • Account login credentials
  • Passwords (encrypted)
  • Verification and security information

4.3 Commercial and Transaction Information

  • Products purchased, returned, or exchanged
  • Order history
  • Refunds and chargebacks
  • Delivery confirmations

4.4 Financial Information

  • Payment method details (processed by secure third-party processors)
  • Partial card identifiers (where applicable)
  • Transaction reference numbers

Delvymart does not store full payment card numbers.

4.5 Device and Online Activity Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Cookies and similar tracking technologies
  • Website usage data

4.6 Geolocation Information

  • Approximate location derived from IP address
  • Shipping destination

4.7 Communications and Sensory Information

  • Emails, chats, messages, and support interactions
  • Call recordings (where permitted by law and with notice)

4.8 Inferences

  • Preferences, shopping behavior, and interests derived from interactions

5. How We Collect Personal Information

We collect personal information through:

  • Direct interactions with you
  • Automated website technologies
  • Cookies, pixels, tracer tags, and web beacons
  • Payment processors
  • Dropshipping suppliers and fulfillment partners
  • Shipping and logistics providers
  • Marketing and analytics partners
  • Fraud detection and security service providers

6. Purposes for Collection, Use, and Processing

Delvymart collects and uses personal information for the following purposes:

6.1 Administrative and Operational Purposes

  • Processing orders and payments
  • Delivering products via dropshipping partners
  • Managing returns, refunds, and exchanges
  • Providing customer service and support
  • Maintaining accurate records

6.2 Returns and Refund Processing

Unopened items returned within the specified return period, with proof of purchase and in original condition, may be eligible for refund or exchange. Personal information is used to verify purchase history, identity, and payment method.

Shipping fees associated with returned items are non-refundable unless required by law.

6.3 Pricing and Order Accuracy

Personal information may be used to:

  • Apply regional pricing rules
  • Detect pricing or typographical errors
  • Process corrections or cancellations

All prices are payable in Canadian Dollars unless otherwise stated and exclude applicable taxes and shipping fees.

7. Pricing, Errors, and Fair Rounding

Delvymart strives for pricing accuracy. However:

  • Prices, availability, and promotions may vary
  • Errors may occur and may be corrected at any time
  • Orders may be canceled in cases of pricing errors

For cash transactions, fair rounding principles may apply where legally required.

8. Resale and Abuse Prevention

Delvymart reserves the right to cancel or limit orders that appear to be placed for resale or abusive purposes. Personal information may be analyzed to identify bulk purchasing patterns inconsistent with personal use.

9. Marketing, Advertising, and Analytics

With your consent, Delvymart may use personal information to:

  • Send promotional emails or messages
  • Provide personalized offers
  • Deliver targeted advertising through third-party platforms
  • Conduct market research and analytics

You may withdraw marketing consent at any time.

10. Automated Decision-Making

Delvymart may use automated systems for:

  • Fraud detection
  • Payment risk analysis
  • Order validation
  • Personalized recommendations

These systems do not produce legal or similarly significant effects without human oversight.

11. Cookies

At Delvymart, we value your privacy and are committed to ensuring transparency about how we use cookies and similar technologies on our website. This Cookie Policy explains what cookies are, how we use them, and your options regarding their use. By accessing or using our website, you agree to the use of cookies as described in this policy.

How Do We Use Cookies?

We use cookies for several purposes, including enhancing site functionality, personalizing your shopping experience, and analyzing user behavior to improve our services.

Essential Cookies: Necessary for the website to function properly.

Performance and Analytics Cookies: Help us understand how visitors interact with our site.

Marketing Cookies: Allow us to deliver tailored advertisements based on your browsing activities.

Managing Your Cookie Preferences

You have control over your cookie preferences. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect your ability to access certain features of our website.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy regularly to stay informed about how we use cookies.

12. Sharing of Personal Information

Delvymart does not sell or rent personal information.

We may share personal information with:

12.1 Service Providers

Including payment processors, hosting providers, marketing platforms, analytics services, fraud prevention vendors, and customer support tools.

12.2 Dropshipping Suppliers

Only information required to fulfill and deliver orders.

12.3 Legal and Regulatory Authorities

Where required by law, court order, or to protect rights and safety.

12.4 Business Transfers

In connection with mergers, acquisitions, or asset sales.

13. Cross-Border Data Transfers

Personal information may be processed outside Canada by service providers. We use contractual safeguards to ensure appropriate protection.

14. Data Retention

Personal information is retained only as long as necessary to fulfill identified purposes or legal obligations, after which it is securely deleted or anonymized.

15. Accuracy of Personal Information

We rely on you to keep your information accurate. You may request corrections at any time.

16. Security Safeguards

We use:

  • Encryption
  • Access controls
  • Secure payment processing
  • Employee training
  • Contractual confidentiality obligations

No system guarantees absolute security.

17. Accessibility and Customer Support

Delvymart is committed to accessible customer service. We provide support in a manner that respects dignity and independence, including accommodations for disabilities where requested.

18. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

19. Your Privacy Rights

19.1 PIPEDA Rights

  • Access
  • Correction
  • Withdrawal of consent

19.2 GDPR Rights

  • Access, rectification, erasure
  • Restriction, portability, objection
  • Complaint to supervisory authority

19.3 CCPA / CPRA Rights

  • Right to know
  • Right to delete
  • Right to correct
  • Right to opt-out (where applicable)
  • Non-discrimination

20. Requests and Complaints

All privacy requests must be submitted to:

Email: info@delvymart.com

Address: 15 Midnightsun trail Brampton, L6R3K7

Phone / WhatsApp: +1 (647) 865-5377

Fax: 

We respond within legally required timeframes.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on delvymart.com and take effect immediately upon posting.

22. Contact Information

Delvymart
Address: 15 Midnightsun trail Brampton, L6R3K7

Phone / WhatsApp: +1 (647) 865-5377

Fax: XXXX

Email: info@delvymart.com