Refund Policy

At Delvymart, we value our customers and strive to provide a seamless online shopping experience for wholesale retail goods worldwide. Our refund policy is designed to ensure clarity, transparency, and fairness in all transactions. Please read this policy carefully to understand how we handle refunds, returns, and replacements.

General Refund Policy

We understand that there might be situations where you need to request a refund. Our refund policy covers scenarios such as defective products, incorrect shipments, and unmet delivery timelines. Refunds are processed based on the following criteria:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order.
  • Incorrect Products: If the product delivered does not match your order, please notify us immediately.
  • Non-Delivery of Items: In case your order is not delivered within the promised timeframe, we will initiate an investigation and, if necessary, process a refund.
  • Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be eligible for a full refund, depending on the processing stage.

Refund requests outside these circumstances will be reviewed on a case-by-case basis.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • Proof of purchase must be provided.
  • Refund requests must be made within 14 days of receiving the product.
  • Certain items, such as perishable goods or personalized items, may not be eligible for refunds.
  • Items must not have been intentionally damaged or misused by the customer.

We reserve the right to reject refund claims if the returned product does not meet the above conditions.

Refund Process

Once we receive your refund request, our team will review the details and may require additional information, such as photos of the product. The refund process typically follows these steps:

  1. Submit a refund request via our customer support portal.
  2. Our team will verify the claim and assess eligibility.
  3. If approved, we will process the refund to your original payment method.
  4. Refunds typically take 7-14 business days to reflect in your account.

In some cases, refunds may be processed as store credits instead of direct reimbursements, depending on the customer’s preference or product eligibility.

Partial Refunds

In some cases, partial refunds may be issued. Examples include:

  • Items returned in a condition different from how they were received.
  • Products with minor damages caused during transit but still usable.
  • Orders canceled after processing but before shipment.

Non-Refundable Items

Certain products are not eligible for refunds, including:

  • Perishable goods.
  • Gift cards or vouchers.
  • Downloadable software products.
  • Items purchased during clearance sales.
  • Personalized or custom-made items.
  • Products that have been intentionally damaged.

Return Shipping

For returns that are approved, customers may be responsible for return shipping costs unless the issue was caused by an error on our part. Please ensure that the product is securely packaged to avoid any damage during transit.

  • If the return is due to our error, we will cover the return shipping costs.
  • Customers must provide tracking details for returned items.

Late or Missing Refunds

If you haven’t received your refund within the specified period, please:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Ensure the refund processing time has passed.
  • Reach out to our customer support team for further assistance.

Refund delays can occur due to banking systems or payment gateways, but we are committed to resolving such issues promptly.

International Orders

For our international customers, refund processes may vary based on local regulations and banking policies. We strive to ensure timely resolution for all refund requests regardless of the customer’s location.

  • International return shipping costs may vary based on the region.
  • Customs fees and duties are non-refundable.

Store Credits

In some situations, refunds may be issued as store credits instead of direct reimbursements. Store credits can be used for future purchases and have no expiration date.

Contact Us

If you have any questions regarding our refund policy, please contact us. At Delvymart, customer satisfaction is our top priority, and we are committed to resolving refund issues swiftly and fairly. Thank you for choosing us as your trusted wholesale retail partner.

We appreciate your trust in our services and will continue to work towards delivering a smooth and satisfying shopping experience.

Need help?

Contact us at info(at)delvymart.com for questions related to refunds and returns.